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Privacy Policy

Effective Date: 1 August 2026

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1. Introduction

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AJB Group is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection legislation.

By using our website or contacting us, you agree to the collection and use of information in accordance with this Privacy Policy.

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2. Who We Are

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AJB Group provides professional electrical, fire alarm, CCTV, access control, intruder alarm and networking services throughout the United Kingdom.

If you have any questions about this Privacy Policy or how we process your data, please contact us using the details on our Contact page.

 

3. Information We Collect

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We may collect the following information:

  • Your name

  • Company name (where applicable)

  • Postal address

  • Email address

  • Telephone number

  • Property or project details

  • Information submitted through contact forms

  • Information relating to quotations and enquiries

  • Website usage data collected through cookies and analytics

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4. How We Use Your Information

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We use your information to:

  • Respond to enquiries

  • Provide quotations

  • Arrange appointments

  • Deliver our services

  • Issue invoices

  • Provide customer support

  • Improve our website and services

  • Meet our legal and regulatory obligations

  • Prevent fraud and protect our business

We will only process your personal information where we have a lawful basis to do so under UK GDPR.

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5. Sharing Your Information

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We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

  • Payment providers

  • IT and website hosting providers

  • Accountants

  • Professional advisers

  • Manufacturers for warranty purposes

  • Government authorities where legally required

All third parties are expected to keep your information secure and confidential.

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6. Data Security

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We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce our agreements.

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8. Your Rights

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Under UK GDPR you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion where appropriate

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent where processing is based on consent

Requests should be submitted using the contact details on our website.
 

9. Marketing
 

We will only send marketing communications where you have consented or where permitted by law. You may unsubscribe at any time.

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10. Third-Party Websites

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Our website may contain links to third-party websites. We are not responsible for their privacy practices.

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11. Changes to this Policy

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We may update this Privacy Policy from time to time. The latest version will always be available on this website.

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12. Complaints

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If you believe your personal information has been handled incorrectly, please contact us first so we can resolve your concerns. You also have the right to complain to the Information Commissioner’s Office (ICO).

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